Frequently Asked Questions

Everything you need to know about shopping with Modelle.

What is the status of my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Do you ship internationally?

Yes, Modelle ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit for each garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Klarna and Afterpay.

Are your materials sustainably sourced?

Modelle is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.